Effective Date: May 11, 2026
This procedure explains how Fascia-Informed Continuing Education documents attendance, course completion, and certificate issuance for live in-person workshops, live webinar classes, and online self-paced courses.
This procedure is intended to support consistent learner communication, accurate records, and continuing education documentation. Event-specific requirements may vary and should be listed on the course, workshop, webinar, or registration page when applicable.
The purpose of this procedure is to make sure that certificates are issued only when learners meet the stated completion requirements for the applicable course or event.
This procedure helps Fascia-Informed Continuing Education:
Document attendance and completion consistently
Support continuing education expectations
Maintain accurate certificate records
Communicate requirements clearly to learners
Protect the integrity of live and self-paced learning experiences
Certificates are issued only after the learner meets the completion requirements for the specific course, workshop, webinar, or self-paced online course.
A certificate confirms completion of the applicable Fascia-Informed Continuing Education course or event. It does not guarantee license renewal, employer approval, reimbursement, professional credential approval, or continuing education credit unless that is specifically stated for the course or event.
Learners are responsible for understanding and complying with the continuing education requirements of their licensing board or regulatory body, including any limits on the number, type, or format of CE hours that may be applied toward license renewal. Completion of a course and receipt of a certificate does not guarantee acceptance of continuing education credit by any specific state, jurisdiction, or licensing board; learners should verify applicability of course hours with their licensing body prior to submitting hours.
For live in-person workshops, learners must attend and participate in the full workshop to be eligible for a certificate.
Attendance is documented using a sign-in and sign-out process. Learners may be asked to sign in at the beginning of the workshop and sign out at the end of the workshop, and additional attendance checks may be used when appropriate.
To receive a certificate for a live in-person workshop, the learner must:
Be registered for the workshop
Attend the full workshop
Sign in and sign out as requested
Participate appropriately in the learning activities
Complete any required pre-course online learning, quiz, evaluation, attestation, or other stated requirement
Meet any course-specific requirements listed on the event page
Fascia-Informed Continuing Education may offer live webinar classes in the future. Webinar attendance and completion may be documented using the best available method for that event.
Depending on the webinar platform and course design, documentation may include:
Webinar attendance logs
Login and participation records
Chat or interaction records
Completion checks
Podia completion records
Post-webinar quiz, evaluation, or attestation
Another documented attendance or completion method
To receive a certificate for a live webinar class, the learner must:
Be registered for the webinar
Attend the full webinar
Participate appropriately in the learning activities
Complete any required quiz, evaluation, attestation, or other stated requirement
Meet any webinar-specific requirements listed on the event page
Certificates for live in-person workshops and live webinar classes require full attendance and participation.
A grace period of up to 10 minutes may be allowed for late arrival, early departure, or brief absence. Missing more than 10 minutes may make the learner ineligible for a certificate.
This attendance standard is important because continuing education programs may have attendance requirements, and missing more than a brief amount of time may affect whether the learner can appropriately receive completion documentation.
Learners who do not attend a live class are not eligible for a certificate for that class.
Learners who attend only part of a live class may be ineligible for a certificate, especially if they miss more than the allowed 10-minute grace period or do not complete required activities.
No refunds are provided for no-shows or partial attendance. Transfer or credit requests may be considered under the Cancellation, Transfer & Refund Policy, but are not guaranteed.
Some live in-person workshops or live webinar classes may include required pre-course online learning.
When required pre-course online learning is part of a live event, learners must complete the required online learning before the stated deadline to be eligible for the live class certificate, unless Fascia-Informed Continuing Education approves a different arrangement in writing.
The event page should state:
Whether pre-course online learning is required
What must be completed
The deadline for completion
Whether a quiz, evaluation, attestation, or other activity is required
The value of the online portion for refund purposes, if applicable
For online self-paced courses hosted through Podia, certificates are issued after the learner completes all required lessons in Podia.
Fascia-Informed Continuing Education includes a quiz at the end of self-paced courses. The quiz may be part of a Podia lesson and is included in the course completion pathway.
To receive a certificate for an online self-paced course, the learner must:
Be enrolled in the course
Complete all required lessons in Podia
Complete the final quiz or other required completion activity
Meet any course-specific requirements listed on the course page
Podia may automatically issue the certificate once the course completion requirements are met.
Courses may include quizzes, evaluations, attestations, reflections, or other learning activities to support completion documentation and course quality.
When these activities are required for a certificate, the requirement should be stated on the course or event page, in course instructions, or within the course itself.
Fascia-Informed Continuing Education may withhold a certificate if a required quiz, evaluation, attestation, or completion activity is not completed.
Certificates may be issued through Podia after completion requirements are met.
For self-paced online courses, certificates are generally issued through Podia after all lessons and required completion activities are completed.
For live in-person workshops and live webinar classes, certificates may be issued through Podia or another method after attendance and completion requirements are verified.
Certificate timing may vary depending on the course format, platform processing, attendance review, and administrative needs.
Learners should contact Fascia-Informed Continuing Education at AmyMayer@FasciaInformed.com if they believe a certificate contains an error, such as a misspelled name, incorrect course title, incorrect date, or missing certificate.
Before correcting or reissuing a certificate, Fascia-Informed Continuing Education may verify:
The learner’s registration
Attendance or completion records
Course title and date
Certificate eligibility
Any required quiz, evaluation, attestation, or completion activity
Fascia-Informed Continuing Education may withhold, revoke, or void a certificate if:
Attendance or completion requirements were not met
The learner missed more than the allowed attendance grace period for a live class
Required quizzes, evaluations, attestations, or activities were not completed
Registration or payment was incomplete, reversed, refunded, or disputed
Course access was shared with another person
The certificate was issued in error
The learner misrepresented attendance, completion, identity, credentials, or eligibility
A refund is granted and the certificate is voided as part of that refund decision
Fascia-Informed Continuing Education may keep attendance, enrollment, completion, quiz, certificate, payment, refund, and related course records for business, tax, legal, continuing education, audit, dispute-resolution, and administrative purposes.
Records may include:
Registration information
Sign-in and sign-out records
Webinar attendance or participation records
Podia enrollment and completion records
Quiz or completion activity records
Certificate issuance records
Refund, transfer, or credit decisions
Related learner communications
Fascia-Informed Continuing Education generally retains student, customer, purchase, enrollment, course completion, and certificate-related records for up to 7 years when needed for course access, tax records, refunds, disputes, business records, or legitimate business purposes.
Course and event pages should clearly explain certificate requirements before registration whenever possible.
Important requirements may include:
Attendance expectations
Completion requirements
Quiz, evaluation, or attestation requirements
Pre-course online learning requirements
Certificate availability
Continuing education limitations or disclaimers
Refund, transfer, and cancellation links
Fascia-Informed Continuing Education may include a statement on course pages and certificates reminding learners that acceptance of continuing education hours varies by state and licensing board, and that learners are responsible for confirming whether a course meets their own licensing or employer requirements, including any limits on online, self-paced, or topic-specific hours.
Fascia-Informed Continuing Education is responsible for maintaining this procedure and applying it consistently.
Learners are responsible for reading course instructions, attending or completing the course, using the correct registration email, completing required activities, and contacting Fascia-Informed Continuing Education promptly if they believe there is an issue with access, completion tracking, or certificate issuance.
This procedure may be reviewed and updated as Fascia-Informed Continuing Education adds new course formats, webinar options, continuing education requirements, platform features, or certificate processes.
Questions about attendance, completion, or certificates may be sent to:
Fascia-Informed Continuing Education
Omaha, Nebraska
Email: AmyMayer@FasciaInformed.com